Frequently Asked Questions
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Orders & Payment
How far in advance should I order?
We recommend placing your order at least 24 - 48 hours in advance. Please specify your delivery date at checkout.
Can I change or cancel my order?
We understand that plans can change. If you need to update or cancel your order, please get in touch as soon as possible. We’ll always do our best to accommodate your request, but once your flowers have been created or are out for delivery, changes or cancellations may no longer be possible.
A fee may still be charged if cancelled within 24 hours of delivery.
Can I request specific flowers?
You’re welcome to leave requests in the order notes. We’ll do our best to accommodate them depending on availability, but we cannot guarantee specific varieties.
How will my order arrive?
All fresh flowers will arrive wrapped in a water filled box to ensure they stay hydrated and protected during transport.
Can I include a gift message?
Of course! Every order includes a complimentary message card. Simply write your message at checkout.
What payment methods do you accept?
We accept all major payment methods for a secure and convenient checkout, including Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay.
All payments are processed securely through Shopify's encrypted checkout, so your payment information is protected.
Delivery
Where do you deliver?
We currently deliver Auckland wide.
How much does delivery cost?
We offer Auckland wide delivery for a flat rate of $15.00.
Free delivery on all orders $150.00 and over.
Additional delivery charges may apply to rural or outer regions.
What if no one is home?
If it’s safe to do so, we’ll leave the flowers in a secure location. If this isn’t possible, we’ll contact the recipient or sender to arrange the next steps.
What if I entered the wrong address?
Mistakes happen! If the wrong delivery address has been entered, please contact us immediately. If your order hasn't been dispatched, we will update the address.
Additional delivery charges may apply if the order has already been dispatched.
Do you deliver to businesses, hospitals or funeral homes?
Yes! Please provide the business or facility name along with all relevant delivery instructions to ensure the order arrives to the recipient seamlessly.
Wild Club Subscriptions
How does the Wild Club Subscription work?
Choose your preferred bouquet size and delivery frequency (fortnightly or monthly). Your subscription renews automatically, so you'll receive fresh seasonal flowers without needing to reorder.
When will I be charged?
Your first payment is taken immediately when you place your subscription order.
- Fortnightly subscriptions renew every second Wednesday.
- Monthly subscriptions renew on the 25th of each month.
When will my flowers be delivered?
Fortnightly subscriptions are delivered every second Friday.
Monthly subscriptions are delivered on the last Friday of each month.
How much does delivery cost?
A one-time $15 delivery fee applies to your first subscription order.
All recurring subscription deliveries receive FREE shipping.
Can I pause, skip or cancel my subscription?
Yes. You can manage your subscription through your customer account, where you can pause, skip, reschedule or cancel your upcoming deliveries.
Can I change my bouquet size or delivery frequency?
Yes. You can update your subscription through your customer account before your next renewal date.
Can I update my delivery address?
Absolutely. Simply update your delivery address in your customer account before your next renewal date.
What if I'm away?
You can skip a delivery or pause your subscription anytime before your next renewal date through your customer account.
Can I include a gift message?
Subscription bouquets are intended for regular deliveries to the same recipient. If you're sending flowers as a gift, we recommend placing a one-off bouquet order so you can include a personalised message.
Returns
What is the return policy?
Due to the perishable nature of flowers, we cannot accept returns. If there is an issue with your order, please contact us within 24 hours of delivery with photos so we can help resolve it.
What if I'm not happy with my order?
Your happiness means a lot to us. If you're not completely satisfied with your flowers, please contact us within 24 hours of delivery with photos. We will always do our best to make things right and ensure you have a positive experience at Wild Harmony Studio!