Frequently Asked Questions
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Orders & Payment
How far in advance should I order?
We recommend placing your order at least 24 - 48 hours in advance. Please specify your delivery date at checkout.
Can I change or cancel my order?
We understand that plans can change. If you need to update or cancel your order, please get in touch as soon as possible. We’ll always do our best to accommodate your request, but once your flowers have been created or are out for delivery, changes or cancellations may no longer be possible.
A fee may still be charged if cancelled within 24 hours of delivery.
Can I request specific flowers?
You’re welcome to leave requests in the order notes. We’ll do our best to accommodate them depending on availability, but we cannot guarantee specific varieties.
How will my order arrive?
All fresh flowers will arrive wrapped in a water filled box to ensure they stay hydrated and protected during transport.
Can I include a gift message?
Of course! Every order includes a complimentary message card. Simply write your message at checkout.
What payment methods do you accept?
We accept all major payment methods for a secure and convenient checkout, including Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay.
All payments are processed securely through Shopify's encrypted checkout, so your payment information is protected.
Delivery
Where do you deliver?
We currently deliver Auckland wide.
How much does delivery cost?
We offer Auckland wide delivery for a flat rate of $15.00
Additional delivery charges may apply to rural or outer regions.
What if no one is home?
If it’s safe to do so, we’ll leave the flowers in a secure location. If this isn’t possible, we’ll contact the recipient or sender to arrange the next steps.
What if I entered the wrong address?
Mistakes happen! If the wrong delivery address has been entered, please contact us immediately. If your order hasn't been dispatched, we will update the address.
Additional delivery charges may apply if the order has already been dispatched.
Do you deliver to businesses, hospitals or funeral homes?
Yes! Please provide the business or facility name along with all relevant delivery instructions to ensure the order arrives to the recipient seamlessly.
Returns
What is the return policy?
Due to the perishable nature of flowers, we cannot accept returns. If there is an issue with your order, please contact us within 24 hours of delivery with photos so we can help resolve it.
What if I'm not happy with my order?
Your happiness means a lot to us. If you're not completely satisfied with your flowers, please contact us within 24 hours of delivery with photos. We will always do our best to make things right and ensure you have a positive experience at Wild Harmony Studio!